A great customer experience matters to us – that's why we would like you to understand our pricing.
Monthly Fees - Fees we charge to maintain our service
| Transaction Description |
Fee |
| Classic Plan |
$4.95 |
| Premium Plan |
$9.95 |
Transaction Fees - Fees we charge for commonly used services
| Transaction Description |
Fee |
| Activating your card |
Free
w/recurring direct deposit (otherwise; $9.95) |
Adding Money via Recurring Direct Deposit or Cash
(Retail locations may charge a fee) |
Free |
| U.S. card purchases when using your signature |
Free |
| Transferring money from one card to another |
Free |
| Managing your account online, online statements |
Free |
| Paying your bills online with Bill Pay: not available for Classic |
Free |
| U.S. card purchases when using your PIN: |
Free for Premium
$1 for Classic |
| Calling and speaking to a customer service representative |
1 FREE Call/month
$2.00 thereafter |
| Using the automated phone system to obtain account information |
up to $0.50 |
| Using ATM to obtain balance |
$1.00 |
| Using a U.S. ATM to withdraw money |
$2.00 |
Usage Limits - Dollar limits for typical transactions
| Transaction Type |
Dollar Limits |
| Cash Withdrawals (ATM, MoneyShare) |
$500/day for those with
recurring Direct Deposits
(otherwise $300/day) |
| Card Purchases |
For signature purchases, $1,500/day
For PIN purchases, $1,000/day |
| Direct Deposits |
$6,000/day |
| Cash Deposits |
$950/day |
| Card-to-Card Money Share recipient |
$1,000/day
$3,000/month |
| Maximum balance at any given time |
$10,000 |
Optional Services - Fees we charge for less common services or transactions
| Transaction Description |
Fee |
| Withdrawing cash if you go to a bank teller ("cash advance") |
$4.95 |
| Expedited delivery of your card (3 business days) |
$40.00 |
| Stop an online bill payment from being sent while in process |
$20.00 |
| Ordering a new or replacement card |
$10.00 |
| When you give the Routing number and Account number to make an unauthorized payment |
$5.00 |
| Research and documentation fee (only applies when you request an authorization hold be removed, card account verification, card account balancing, make a false claim, etc.) |
up to $50 |
| Requesting a check to bring your balance to zero when you close your account |
$15.95 |
| Receiving a paper statement in the mail (if requested) |
$2.95 |
| Using an International ATM to withdraw money |
$4.95 |
| Currency conversion when making purchase in a foreign country |
2.95% |